1. Introduction and Scope

This Privacy Policy describes how we collects, uses, processes, and discloses your Personal Information when you visit, browse, or make a purchase from our website, kaamilfragrances.com.

Our company is deeply committed to protecting the privacy of our valuable customers and site visitors, ensuring full transparency in our data handling practices, and upholding all necessary compliance standards. This adherence is essential for secure e-commerce operations, including seamless and safe payment processing via partners like Razorpay.

2. Personal Information We Collect and Its Purpose

We collect data necessary to process your orders, provide dedicated customer service, and consistently improve your experience with our traditional attars and luxury perfume oils.

2.1 Information You Directly Provide to Us

This information is collected when you make a purchase, create an account, or contact support:

Type of DataPurpose and Relevance
Contact DataName, billing address, shipping address, email address, and phone number.
Account CredentialsUsername and password (stored securely and encrypted).
Payment InformationDetails required to process payments via secure third-party gateways e.g., Razorpay, credit card information, UPI details.

2.2 Information Collected Automatically

When you access the Site, we automatically collect certain information about your device and your interaction, which helps us optimize the site and enhance search engine visibility:

  • Device Information: IP address, web browser type, time zone, and cookie data.
  • Browsing Information: Pages viewed, specific product search terms used e.g., Floral Attar, Black Oudh Perfume Oil, and how you navigated the Site.

3. How We Use Your Personal Information

Your data is used strictly for the following legitimate business and SEO-driven purposes:

Purpose CategoryDetailed Usage
Order FulfillmentTo process, confirm, and ship your orders of attars and other premium fragrances accurately across India.
Customer ServiceTo manage your account, efficiently resolve inquiries about products, returns, or order status.
Security and ComplianceTo screen transactions for potential risk or fraud, a critical function for compliance with Razorpay KYC requirements and other regulatory mandates.
Marketing and PromotionsTo send personalized promotional emails about new product launches, exclusive discounts on attar gift sets, or special offers if you opt-in.
Analytics & ImprovementTo analyze customer behavior, optimize the Site’s performance, and improve our overall product offerings and SEO structure.

4. Sharing Your Personal Information

We share your Personal Information only with trusted third parties to help us provide our services and fulfill our contracts with you.

4.1 Payment Gateways and Service Providers

We share information with companies that assist us with essential business functions:

  1. Payment Processors: Including Razorpay, to securely manage and process your payments. These entities operate under their own strict privacy policies and are mandated to be PCI-compliant.
  2. Shipping & Logistics: Partners who handle the reliable delivery of your purchased fragrances and body care products.
  3. Data Analytics: Platforms like Google Analytics to understand usage patterns and further optimize the Site’s structure and SEO.

4.2 Legal Compliance

We may disclose your Personal Information if required by law to comply with applicable regulations, respond to a subpoena, search warrant, or other lawful request. This includes fulfilling compliance checks from financial partners like Razorpay to maintain our operational KYC status.

5. Cookies and Tracking Technologies

We use standard e-commerce cookies and tracking technologies to optimize your browsing and personalized experience.

  • Functional Cookies: Strictly necessary for core functions like maintaining your shopping cart and facilitating the checkout process.
  • Performance Cookies: Used to anonymously analyze how customers use the Site, helping us measure the effectiveness of our design and content.
  • Advertising Cookies: Used to deliver relevant advertisements for our perfume oils on other platforms based on your browsing history.

You have the choice to control and manage cookies through your browser settings. Be advised that disabling essential cookies may impact the Site’s ability to function correctly, particularly during the purchase process.

6. Your Rights and Choices

As a customer of Kaamil Fragrances, you maintain control over your personal data:

  • Opt-out of Marketing: You can easily unsubscribe from our marketing and promotional emails at any time by clicking the “unsubscribe” link located in the email footer.
  • Account Management: You can log into the “My Account” section of the Site to review and update most of your contact and address information.
  • Access/Deletion Requests: You may contact us to request access to or deletion of your personal data, subject to legal and operational retention requirements e.g., maintaining transaction records for KYC.

7. Security Measures

We employ industry-standard technical and organizational security measures to protect your Personal Information. Our Site uses SSL encryption for all data transmission. All financial details are handled by highly secure, third-party compliant payment gateways, such as Razorpay, ensuring your sensitive details are never compromised.

8. Changes to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or for other legal, regulatory, or operational reasons. We will post the revised Policy on the Site with an updated “Effective Date.”

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to submit a formal request or complaint, please contact us at the following official channels:Email:support@kaamilfragrances.com