1. Introduction and Scope

This Shipping & Return Policy governs the delivery of goods purchased from kaamilfragrances.com and outlines the rules, procedures, and conditions for returns and refunds. This document is a critical part of our Terms and Conditions, ensuring transparency and compliance necessary for safe e-commerce transactions via Razorpay.

2. Shipping and Delivery Policy (Across India)

We are proud to offer shipping of our luxurious Attars and fragrances across India.

2.1 Shipping Rates and Times

• Shipping Area: We ship to all serviceable pincodes within India. We currently do not offer international shipping.
• Processing Time: All orders for perfume oils are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
• Estimated Delivery Time: Once shipped, delivery typically takes 5–7 business days, depending on your location. Delivery timelines are estimates and depend on our third-party courier partners.
• Shipping Charges: Shipping charges are calculated at checkout based on the total order value and delivery location. We may offer free shipping promotions on orders above a certain value (e.g., ₹999).

2.2 Order Tracking and Delivery Issues

• Order Tracking: Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track your delivery status.
• Delayed Delivery: While we partner with reliable couriers, unforeseen logistical delays may occur. We will keep you informed of any significant delays.
• Risk of Loss: The risk of loss or damage to the product passes to you upon delivery of the product to the carrier.

3. Return and Exchange Policy

Due to the nature of our products (attars and fragrances), we maintain a strict policy to ensure hygiene and the integrity of the scent.

3.1 Conditions for Return

We accept returns or exchanges only under the following specific conditions:

1. Damaged or Defective Product: The product received is physically damaged, has leaked, or is confirmed defective upon arrival.
2. Incorrect Item Shipped: The wrong attar or perfume oil blend was delivered to you (e.g., you ordered Black Oudh and received Floral Attar).

3.2 Non-Returnable Items

We DO NOT accept returns, exchanges, or refunds for the following:

• Opened or Used Products: Any product that has been used, opened, or where the tamper-proof seal has been broken.
• Change of Mind / Scent Dissatisfaction: We cannot accept returns if you dislike the scent or have a subjective change of mind. We provide detailed product notes to help you purchase, and we encourage reaching out with questions before buying.
• Final Sale Items: Products clearly marked as “Final Sale” or promotional items like attar gift sets (unless defective).

3.3 Initiating a Return or Exchange

1. Time Limit: You must notify us of a damaged, defective, or incorrect product within 48 hours of delivery.
2. Required Proof: To initiate a return, you must provide:
   • Your Order ID.
   • Clear photographs of the damaged/incorrect product and the outer shipping box.
3. Process: Contact our customer support team via the email provided in the Contact Us section. We will review the evidence and, if approved, arrange a reverse pickup or advise you on the shipping process.

4. Refund Policy

4.1 Refund Processing

• Eligibility: Refunds are processed only for confirmed damaged/defective/incorrect items, or in cases where we are unable to fulfill your order due to stock issues.
• Refund Method: All eligible refunds will be processed via Razorpay and credited back to the original source of payment used during the purchase.
• Timeline: The refund amount will be credited to your account within 7–10 business days after the returned item is received, inspected, and confirmed to meet the return conditions.

5. Contact Information

For any questions regarding shipping, returns, exchanges, or refunds related to your purchase of Kaamil Fragrances, please contact us:

Email: support@kaamilfragrances.com